Shipping Policy

We only ship orders in accordance with our Shipping Policy, due to the perishable nature of our products.

**We do not ship to PO Box addresses and accept no liability if you place an order to be shipped to a PO Box**

Free Shipping

Shipping and thermal packing charges are included in the price.

Shipping Schedule

Orders are dispatched each week on Monday, Tuesday and Wednesday, for arrival later the same week. We DO NOT ship any packages to transit over the weekend.

We typically ship packages within 24 - 48 hours from an order being received, subject to the conditions above.

Adverse Weather, Delays, Public Holidays etc

If we are aware of impending weather conditions such as heavy snow, hurricanes, storms, road closures etc, and/or public holidays that have the potential to impede/delay shipment or delivery of your order, we may choose, at our discretion, to hold your order and ship at the next available opportunity. 

Where We Ship

We ship to any location in the 48 adjoining U.S. States.

Hawaii customers - we do ship to HI. Please note that shipping is charged at cost, and we do not offer free shipping on orders being dispatched to HI. In addition, please do not purchase shipping insurance during checkout, as all orders to HI are shipped at the customers risk.

We do NOT ship to Alaska, to APO/FPO addresses, or internationally.

**We do not ship to PO Box addresses and accept no liability if you place an order to be shipped to a PO Box**

Receiving Your Package

When you receive your package:

  • Your signature is not required at the time of delivery and your package will be delivered without a signature
  • Our products are highly perishable, and we strongly recommend you are on hand to receive your goods
  • Do not touch with your bare hands or skin any dry ice that may remain in your package
  • When your shipment arrives, check that your products are chilled (ie. noticeably cold to the touch)
  • All products should be placed immediately in either your refrigerator or freezer (as should the gel packs, if you want to reuse them).

Our 100% Satisfaction Guarantee

We have a 100% satisfaction guarantee:

  • We genuinely care about your opinion and want you to be totally satisfied with your order
  • We guarantee that your products will arrive at your door chilled - ie. noticeably cold to the touch
  • If you receive any products that are not chilled, or have thawed in their entirety, please let us know within 24 hours of receipt of delivery, along with supporting photos, and we will provide a refund and/or reship your order

Similarly, if any products were found to be damaged upon arrival, the wrong item was shipped, or some other issue occurred with your shipment, please contact us and we will work with you to correct it.

Limitations of Liability

We are not responsible for delays in transit caused by high package volume, weather, mechanical error, strikes, natural disasters, terrorism safety control or local carrier miss-scans.

We are not responsible for information provided by customers, particularly inaccurate or incomplete shipping information. 

Customers are responsible for ensuring that all order information is accurate and complete, particularly billing and shipping addresses; and for making sure that all packages are received in a timely manner, with all products immediately refrigerated or frozen upon arrival.

Order Changes & Cancellations

To change or cancel an order:

  • Find your order number, and send us an email using our “Contact Us” page, citing your order number
  • We will do all that we can to assist you, including making any necessary modifications, refunding your money, or holding your order until you’re ready
  • We cannot cancel or make changes to an order if it has already been shipped

Please contact us if you have any further questions, we are here to help, and to supply you with our best-in-class meat products.